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Customer Service Specialist (Mandarin Speaker)

RM 2,500 - RM 4,500 / Per Mon


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  • Only livechat (No phone calls or emailing)
  • Able to use translator
  • Resolve issues for premium users to ensure a smooth experience.
  • Collect and report feedback from users and agents to superiors, and help resolve issues.
  • Review user information and content for compliance with platform rules.
  • Communicate with agents to build good relationships and drive business growth.
  • Handle public opinion skillfully to maintain the platform's reputation.
  • Inform clients about new promotions and provide advice.
  • Able to work at office, Work Location: Menara AIA, Kuala Lumpur.
  • Able to understand, read and speak in Mandarin and English.
  • Interview is using English as main language.
  • Proficient in English for effective communication with international clients.
  • At least have 1 years relevant work experience
  • Outstanding fresh graduates are also welcome to apply.
  • Must be able to use Translator.
  • Strong customer service awareness, quick learner, and ability to grasp relevant business knowledge rapidly.
  • Must be able to work both shift (10am-7pm; 7pm-3am)
  • Excellent communication skills and a strong team spirit.
  • Ability to work independently and handle multiple priorities.
  • Increment
  • Training Provided
  • Annual Leave
  • Medical Claim
  • Medical Leave
  • Hybrid Mode Working
  • 5 Working days, 2 Day off per week
  • EPF
  • SOCSO