Senior IT Engineer, Cloud & Infra (Based in Shah Alam)

Responsibilities

• Implement and maintain of daily network operation (network, server) which including but not limited to:

• Network routine performance assessment, troubleshoot the network issues and outages (LAN & WAN)

• Server & Storage performance, Server Backup Plan, propose & manage new network related project with proper project management

• Implementation of new technologies and platforms for supporting on premise network and connectivity to cloud environment.

• Participates in planning design, technical review and implementation for new systems infrastructure hardware and operating systems for new initiatives and projects within the cloud environment.

• Perform troubleshooting, identify root cause and follow up on problem resolution until completion

• Coordinate with Pre-Sales team & end user relating to systems & information security issues

• Assist with planning and implementing application systems upgrade

• Document the design, operation and troubleshooting of technology platforms and procedures

• Actively monitors and analyses user requests for hardware and network related issues.

• Troubleshoots any IT technical issues and resolves in a courteous, professional, and timely manner.

• Familiar with computer-related hardware, server, networking maintenance and Microsoft products.

• Prepares technical and documentation

• Conduct onsite routine health check of the systems installed at customer base

• To perform any other tasks assigned by the Management.

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

• With at least 5 years working experience in related fields.

• Candidates with experience and leadership qualities will be considered.

• Knowledge in Cloud, LAN/WAN/Wireless environments, IT Security or Internet technology.

• Experience in Microsoft 365, Windows OS, Azure Cloud Infrastructures, Active Directory, security policies set up, backup & recovery or network equipment such as routers, firewall, switches, etc

• Self-motivated, multi-tasking and willing to take challenges

• Strict adherence to policies, procedures and security practices

• Strong problem determination and solving skill.

• Ability to be a good listener and understand customers’ problems or enquires, and help them solve it

• Good organization, analytical and troubleshooting skills

• Full-Time position(s) available.

Working Hour: Mon - Fri 9:00am - 6pm

5 Days Work