Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Call Centre Team Leader

Salary undisclosed

Apply on

JobStreet
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Simplified

CALL CENTRE TEAM LEADER

Location: Call Centre, PUSPAKOM Shah Alam

Department/Section: Customer Service Department

Reporting to: Senior Executive, CS Department

Job Summary:

As the Call Centre Team Leader, you will be the primary point of contact for customer inquiries and complaints at our call centre. You will leverage your deep understanding of our products and services to lead a team of call centre agents, ensuring effective resolution of customer issues. You will assist in planning, organizing, and coordinating resources to achieve key performance indicators set by the management. This role is based at PUSPAKOM Shah Alam and may require working beyond normal hours when necessary.

Key Responsibilities:

  • Oversee daily call centre operations, ensuring compliance with KPIs and service level agreements.
  • Monitor and analyze call centre metrics to drive efficiency and enhance service quality.
  • Manage the performance of call centre systems and agents.
  • Develop and maintain comprehensive resources such as FAQs and knowledge base articles.
  • Investigate complex complaints and collaborate with other departments to find effective solutions.
  • Continuously review and refine processes to improve overall effectiveness.
  • Thoroughly analyze complaints and determine appropriate solutions.
  • Maintain high levels of customer satisfaction by promptly addressing queries.
  • Familiarize yourself with CRM and telephony systems.
  • Generate and analyze reports on service and customer experience satisfaction, identifying trends, issues, and opportunities for improvement.

Job Requirements:

  • Bachelor’s degree in business administration, management, or a related field.
  • Minimum of 3 years’ experience in customer service or a related field.
  • Excellent proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  • Resourceful with a strong knowledge of PUSPAKOM products and services.

Key Competencies Required:

  • Passionate about working with people.
  • Strong leadership and motivational skills.
  • Excellent verbal and written communication skills, with the ability to engage respectfully and politely with both internal and external customers and partners.
  • Fluent in English and Malay; proficiency in additional languages is a plus.
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