Team Lead (Operations)

Position: Team Lead (Operations)

Work Location: Kuala Lumpur, Malaysia

Tenure: Fixed-term contract

Working mode: Hybrid, currently still work from home

Job Expectations:

• Technical know-how - Ability to quickly understand technical and conceptual nuances of Online Maps and tools
• Managing and overseeing the activity of the team of 15 - 20 Maps editing Specialists.
• TL will be leading multiple short to long term pilot projects within online maps space
• Liaison with GIS Analyst to understand the problem statement and run pilot projects with the team
• Present structured analysis to GIS analyst lead and client program manager
• Strong problem-solving skills & attention to details a must
• Comfortable dealing with rapidly-evolving work environment
• Strict adherence to deadlines
• Work and Train the new hires within defined timelines
• Maintain productivity and quality trackers
• Managing attendance, forecasts, team level reporting activities
• Willing to work in a shift based work schedule
• Managing both internal (quality, training and corporate teams) and external (client) stakeholders.

Skills Required:

• Graduate/Post Graduate in any discipline
• 6+ years. of work experience working across multiple online maps related processes for instance basemap editing, POI etc.
• Ability to maintain and analyze large data sets efficiently
• Good written and verbal communication skills
• Excellent analytical and logical reasoning abilities
• Knowledge of working on MS Excel / Spreadsheets in areas like vlookup, pivot table, charts etc
• Minimum 3 years working experience as Team Lead, preferable in BPO industry

Huge plus

• Basic knowledge of SQL language & data mining is a value add
• Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities.
• Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making.
• Quick learner and adaptable to learn new processes, concepts, and skills.
• Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.