Service Technician

Company Overview

SMARDT is the world's largest manufacturer of oil-free centrifugal chillers. With operations in Singapore, Australia, Canada, USA, Germany and China, SMARDT's revolutionary high efficiency machines are driving rapid growth across key world markets. At the cutting edge of innovation, SMARDT Singapore is accelerating product development efforts that deliver substantial energy savings for our customers.

Role Description

The Smardt Service Technician is to be responsible for serving our customers either on site, by phone, or via remote internet connection. You’ll be involved in chiller start-up / commissioning, resolving technical issues, troubleshooting, warranty work, and performing chiller maintenance.

Main Duties / Responsibilities

• Accountable and responsible for sustaining and delivering high customer satisfaction; communicate effectively and professionally with internal and external contacts.
• Provide technical support on indoor/outdoor Smardt chillers.
• Service and troubleshoot chillers in the field.
• In your local market or traveling as required
• Interact with customer to provide guidance as to the operation and maintenance of their equipment
• Completion of installations, delivery and removal of equipment required for performing all installations to company standards
• Diagnose and target customer’s operational problems
• Keep customer informed as to the nature of service performed, as well as outstanding issues
• Assures that all tools and equipment used are in good and safe working order
• Provide the best advice to customers on repairing or replacing existing equipment
• Assists in the monitoring and maintenance of the chiller systems
• Ensures any repairs and maintenance for testing equipment are performed in a timely manner
• Utilizes technical support available at head office when unable to troubleshoot certain problems in the field
• Promote the sale of add-on work or service agreements
• Assists head office with other related duties as required

Qualifications / Skills

• Exceptional customer service and communications skills
• Minimum four (4) years of HVAC field experience (specifically chiller)
  • Turbocor/magnetic bearing compressor knowledge is an asset
• Strong troubleshooting abilities
• Problem solving abilities
• Strong communication skills
• Excellent organizational skills
• Able to work in a team or independently.

Core Competencies

• Excellent communication, interpersonal and influencing skills

• Excellent analytical and problem-solving abilities

• Resilient, self-motivated and able to work well under pressure

• Technical mindset