Customer Service Executive (Work From Home/Thai Speaking)-IK

Interested applicants can send your resume to and allow consultants to match you with our clients. No charges will be incurred by candidates for any service rendered.

Main requirement: MUST be able to speak and communicate in Thai

Contract duration: 6 months

Working hours:

• Monday to Sunday: 5 Days work a week (Off Rotate)
• 9.30am to 6.30pm (1 hour break) / 12.30pm to 9.30 pm (1 hour break)

Working mode: Fully work from home in Malaysia

Roles & Responsibilities:

• Provide excellent customer service through various channels, including Whatsapp, phone, email, and social media.
• Ensure customer satisfaction by addressing customer inquiries, resolving complaints with dedication to RCA (Root Cause Analysis) for fast and effective resolutions.
• Educate customers on product features and benefits, collecting feedback from them.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage our customers.
• Support ongoing NPS (Net Promoter Score) measurement via survey management and data analysis.
• Analyse the trend of NPS to identify opportunities to improve customer experience.

Requirements:

• SPM / Diploma / Degree are welcomed to apply.
• Preferably minimum 1 year of experience in a customer service / call centre environment preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Positive attitude and commitment to providing outstanding customer service.
• MUST be able to speak and communicate in Thai

Irene Koo

Recruitment Consultant

BGC Outsourcing Sdn. Bhd.