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RM 3800+ Mandarin English Customer Care Exec @ KL [Social Media]

  • Full Time, onsite
  • Private Advertiser
  • Selangor Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 3, Malaysia
Salary undisclosed

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Requirements

  • High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
  • Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
  • Required experience:; (SPM holder) minimum 2 years call centre / customer service
  • Diploma & Degree Holder (Without experience) is welcomed to apply!
  • Experienced in handling livechat would be an added advantage.
  • Able to join on intake: 29 July 2024

Responsibility

  • Resolving customer queries through emails, and live chats
  • Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
  • Following up with customers to ensure their issues are resolved
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
  • Constantly work towards improving customer experience
  • Handle customers and vendors requests, as well as external communication with them

Benefits

  • Salary package: Basic Up to RM 4,000 + Allowances
  • Working Location: KL Sentral (Strategic working location reachable by public transport
  • MNC Working Environment.
  • Paid Training Provided
  • Annual Leave
  • EPF + SOCSO