RM 3800+ Mandarin English Customer Care Exec @ KL [Social Media]
- Full Time, onsite
- Private Advertiser
- Selangor Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 3, Malaysia
Salary undisclosed
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Requirements
- High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
- Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
- Required experience:; (SPM holder) minimum 2 years call centre / customer service
- Diploma & Degree Holder (Without experience) is welcomed to apply!
- Experienced in handling livechat would be an added advantage.
- Able to join on intake: 29 July 2024
Responsibility
- Resolving customer queries through emails, and live chats
- Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
- Following up with customers to ensure their issues are resolved
- Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
- Constantly work towards improving customer experience
- Handle customers and vendors requests, as well as external communication with them
Benefits
- Salary package: Basic Up to RM 4,000 + Allowances
- Working Location: KL Sentral (Strategic working location reachable by public transport
- MNC Working Environment.
- Paid Training Provided
- Annual Leave
- EPF + SOCSO
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