Application Support Senior Executive

Application Maintenance and Support:

- Configure, install, and maintain business applications, including deployment, upgrades, integrations, and preventive maintenance.
- Troubleshoot and resolve application issues to minimize disruption to operations.
- Provide technical support and guidance to end-users for effective application use.
- Monitor and maintain application availability, reliability, and performance for optimal functioning.
- Offer necessary support during non-working hours and ensure continuity, including disaster recovery.
- Understand application system design, architecture, processes, and integrations.
- Adhere to internal policies and regulatory standards, such as BNM.
- Take ownership of application issues and ensure timely resolution.

Documentation & Continuous Improvement:

- Create and maintain application support documentation following best practices.
- Ensure the availability and performance of application systems.
- Stay updated with emerging technologies and industry trends.
- Engage in upskilling both technical and soft skills.

Communication and Teamwork:

- Communicate technical concepts effectively to both technical and non-technical stakeholders.
- Collaborate with cross-functional teams and support staff to facilitate problem-solving and improvements.
- Assist end-users with queries and provide guidance on software functionality.
- Help prepare application environments to support business operations.
- Contribute to project planning and technical solutions.

Meeting SLA, Adherence to Policies and Standards & Risk Management:

- Ensure adherence to Service Level Agreements by responding promptly to application issues and escalating when necessary.
- Work with developers to analyze application defects and determine appropriate solutions.
- Comply with organizational policies, industry standards, and best practices.
- Manage vendor relationships effectively.

Other Duties:

- Perform additional tasks as assigned by management.