Policy Quality Assurance Associate
Salary undisclosed
Apply on
Original
Simplified
Roles and Responsibilities:
- Ensure that standard operation procedure (SOP) were followed by doing sample checks on the completed cases.
- Document Audit activities, share the outcome and prepare reports for the stakeholders.
- Address and discuss issues and proposed solutions with superiors
- Make recommendations for improvement
- Collaborate with stakeholders and SME across a wide range of departments on any possible process improvement.
- Partnership with SME in respective teams for upskilling support and refresher sessions.
Communication Requirements
- Bi-weekly/ monthly meetings with respective team leaders, monthly meeting with team, 1 on 1 conversation with own’s team manager and progressive or ad hoc updates on OSS’ strategy deliverables with HoD.
- Progressive or ad hoc catch-up session with business partners on any reporting related item.
Job Requirements:
- A recognized tertiary Diploma or Bachelor's Degree qualifications.
- Fluent in spoken English
- Self-motivated and proficient in Microsoft Office.
- Good commitment at work, good attitude, willing to learn.
- Required to follow New Zealand working calendar.
- Sometimes may need to work on shifts or rotation basis depends on the order received.
Similar Jobs