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Policy Quality Assurance Associate

Salary undisclosed

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Roles and Responsibilities:

  • Ensure that standard operation procedure (SOP) were followed by doing sample checks on the completed cases.
  • Document Audit activities, share the outcome and prepare reports for the stakeholders.
  • Address and discuss issues and proposed solutions with superiors
  • Make recommendations for improvement
  • Collaborate with stakeholders and SME across a wide range of departments on any possible process improvement.
  • Partnership with SME in respective teams for upskilling support and refresher sessions.

Communication Requirements

  • Bi-weekly/ monthly meetings with respective team leaders, monthly meeting with team, 1 on 1 conversation with own’s team manager and progressive or ad hoc updates on OSS’ strategy deliverables with HoD.
  • Progressive or ad hoc catch-up session with business partners on any reporting related item.

Job Requirements:

  • A recognized tertiary Diploma or Bachelor's Degree qualifications.
  • Fluent in spoken English
  • Self-motivated and proficient in Microsoft Office.
  • Good commitment at work, good attitude, willing to learn.
  • Required to follow New Zealand working calendar.
  • Sometimes may need to work on shifts or rotation basis depends on the order received.
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