In House Contact Specialist -no night shift
Apply on
Client: US MNC nutrition provider
Location: Kuala Lumpur (reachable by LRT)
Working hours: No Night Shift
Benefits: 13 months' salary, performance bonus, hybrid working arrangement…
Job Scope:
1. Support day-to-day operations of Contact center through effective communication with MY & SG/ Taiwan / Australia's Members via telephone, or email, for Members related activities, including order processing and inquiries handling, cross country info handling.
2. Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation in an optimum level at all time. Assist staff in operation when necessary and be a team leader and team player at the same time
3. To be a knowledge centre for the team for internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, Member compensation system and etc.
4. Able to log SNOW/I Support and highlight to IT immediately where there is system issue where will affect member’s experience and operation. Able to work and communicate with IT on the solution and direction.
5. Ensure timely feedback for urgent cases, team building and to ensure positive working attitude of team member
Qualification:
1. SPM holder and above with customer service experiences
2. Min 1 years of experience in customer service (calls and email)
3. Able to speak fluent in BM, English and Mandarin / Cantonese and able to understand Traditional Mandarin (only Taiwan market)