Your duties and responsibilities (include but not limited to) are as follows:- Welcoming customers and visitors professionally with excellent manner at all times.
- Manage the enquiries through phone calls, whatsapps, emails or other channels promptly and professionally.
- Handle and liase with customers request and appointment arrangement.
- Consistently ensure a high level of customers support experience and build customers loyalty.
- Ensure customers safety and comfort with a smooth flow of customers care.
- Assist customers with completing necessary forms and documentation.
- Responsible for proper documentation including scanning, filing, and mailing.
- Responsible for payment collection and receipt issuance.
- Communicate effectively with the team and/or other departments if needed to encourage a positive working environment.
- Perform other duties as required and assigned by superior/management.
Requirements: - Fluent in Mandarin (spoken and written) and English is compulsory; proficiency in other languages is a plus.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Ability to handle customer inquiries and complaints professionally across various channels (phone, email, chat, etc.).
- Experience in customer service or a related field is preferred, but fresh graduates are welcome to apply.
- Problem-solving skills with the ability to stay calm under pressure.
- Team player with a positive attitude and willingness to work flexible hours, including weekends and holidays.
- Basic computer skills and familiarity with customer service software is an advantage.
