Customer Success Specialist (Social media) - Japanese Speaker (All Nationality)

応募リンク：https://careerseng-teleperformance.icims.com/jobs/49421/customer-success-specialist---japanese---penang/job?mode=job&iis=Job++Board&iisn=JobStreet

Location: Penang, Malaysia

最初の６カ月間はオフィスで、パフォーマンスやマネジャーの了承を得られればWFH可能！

日本語話せる方ぜひご応募ください！給料は交渉可能！

Responsibilities:

• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards

Requirements:

• Near Native: Must have JLPT N1 - N2 or has working experience in Japan (required a certification)
• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• Prior working experiences in customer-oriented product environment, consulting, or operations role
• Ability to follow process and collaborate effectively to work in a team
• Excellent written and communication skills in native and English language

日本語を使って仕事をしたい方大歓迎！

【勤務時間】

月－日 7:00 - 20:00（シフト制）

【場所】

ペナン

【給与】

給与は交渉が可能です！

【福利厚生】
・マレーシアの祝日に働いた場合は代休または手当あり（一部対象外）
・病欠休暇（14日）
・有給休暇（10日）
・入院休暇（40日）
・慶弔休暇
・産前産後休暇
・片道航空券・宿泊施設の負担（海外より渡航者のみ）

・住宅補助金あり（外国人のみ）