Business Development Manager

Job Description:

• Responsible for the development and performance of all marketing and sales activities in assigned market;
• Maintaining and developing a computerized customer and prospect database;
• Establishes plans and strategies to expand the customer base in the marketing area.

Personality, skills and knowledge required:

• Understand company operation and knowledge of products, services and laboratory facilities & capabilities;
• Good business and selling skills for laboratory testing and analysis consultancy;
• Background knowledge of sampling equipment and devices used in project department and laboratory;
• Familiar with relevant local government laws and regulations and MS ISO/IEC 17025 clauses 4.4, 4.7 & 4.8.
• Self-driven, results oriented, responsible and has good communication and supervisory skills

Brief summary of job holder’s scope of duties:

• Plan, organise and control of department activities such as costing, quotation, tender etc;
• Resources and Manpower planning to maximise utilization to meet the sales target;
• Initiates and coordinates development of action plans to penetrate new markets;
• Setting targets to himself/herself as well as sales executives;
• Supervising, motivating and monitoring sales team performance;
• Providing timely feedback to senior management regarding performance;
• Plan and organise for market research, competitor and customer surveys;
• Promote or introduce company’s products and testing services to new customer;
• Survey and understand the market competitor’s activities and laboratory testing trends;
• Plan and implement effective marketing strategy to achieve measurable sales target;
• Maintain customer databases; keep records of customer interaction and transactions, and the details of inquiries, comment and complaints.
• Analyse, evaluate and review customer’s feedback on services.
• Handle and resolve customer complaints to ensure proper resolution.
• Communicate and coordinate with internal departments to meet customer timeframes and enquiries.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Perform other job related duties as may be assigned by the top management.

Education and Qualification required:

• B.Sc. degree in Chemistry discipline or equivalents.
• Minimum 5 years and above experiences in related industries
• Applicants must be Malaysian citizens.
• Dynamic, self-motivated and organized with excellent interpersonal, communication and presentation skills.
• Must be a team-player who is resourceful and able to work under stress.
• Preferably short notice candidates
• Vacancy available in Penang and Selangor