Regional Account Operations Manager

Essential Job functions:

• Leads, directs and manages operations to meet or exceed client standards.
• Maximizes profitability through effective communication, service, and follow-up on pending matters.
• Plans and monitors staffing schedules to support operational demands and business objectives.
• Manages revenue and expenses to budget constraints.
• Trains, develops and motivates employees to perform at their best and grow in their knowledge and responsibilities.
• Manages department finances, including budget preparation and review, purchasing, financial reporting, and expense monitoring.
• Monitors and analyses on-time delivery and key performance indicators.
• Coordinates continuous improvement efforts internally and externally.
• Updates and coordinates standard operating procedures.
• Ensures adherence to SOPs by related APAC stations' operations/customer service staff.
• Ensures billing accuracy.
• Manages forecasts, exception management, and external coordination with divisional leads and plants.
• Sets and adjusts pre-bookings with ocean carriers based on forecasts.
• Troubleshoots EDI issues and escalates problems to the product team.

Skills & Qualifications:

• Intermediate proficiency using Microsoft Office, the internet, and web-based and job-specific software applications.
• Excellent interpersonal skills that enable effective communication with clients and internal personnel.
• Able to multi-task, objective driven and work under tight deadline

Experience & Education:

• A minimum of five years of relevant experience in the logistics industry is required.
• Knowledge of customs clearance and import/export arrangements is necessary.
• Preferably with supervisory experience.