Duty Manager

Job Responsibilities:

• To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets.
• To provide day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Head of Department in accordance with the objectives, performance and quality standard set.
• Responsible for the swift handling of guest requests.
• Responsible to oversee the completion of Night Audit procedures.
• Maintain courteous guest service and respond promptly to guest inquiries, complaints, needs, special request and other related matters and ensure optimal level of guests satisfaction and repeat business.
• Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out, and record in the Duty Manager's log/ handover book.
• Train, coach, motivate and supervise all front office staff.
• Perform other tasks deemed necessary for the smooth operations of the hotel or instructed by the Head of Department.

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/ Tourism/ Hotel Management or equivalent.
• At least 5 Year(s) of working experience in hospitality industries are required for this position.
• Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.
• Good communicator, independent with good organization, leadership and multitasking skills, with the passion to deliver quality work while meeting tight deadlines.
• Fluent in English and Bahasa Malaysia, both written and verbal are required.