Account Management & Services Lead
Salary undisclosed
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Company Description
CGS International Securities is a top-ranked financial services provider offering a wide range of services including equities trading, wealth management, investment banking, and more across 15 countries and regions. CGS International Securities Malaysia is a key player in the industry, providing integrated financial solutions.
Key Responsibilities & Accountabilities
- Overseeing and ensuring delivery of front office management support capabilities by Account & Management Services (AMS) team.
- Level 1 and 2 support for investigation of account related matters. Escalation point for level 3 subject matters.
- Achieve regulatory compliance through a strong understanding of current rules and anticipation of upcoming regulations or any change in frameworks.
- Stakeholders management ensuring strong communication, transparency and prioritization.
- Intermediary between the business unit and other functional stakeholders within the organization.
- Provides subject matter expertise, representation of Operations to the business, internal stakeholders and customers.
- Provides administrative and ad-hoc support for the business unit.
- Ability to provide in projects relevant to job role or business unit.
- Overseeing business needs for ongoing marketing campaigns and promotions, such as tracking, monitoring, reviews and etc.
- Any other ad-hoc support/function/role when required.
Experience, skills and Qualifications:
- 2 - 3 years of experiences in financial industry.
- Ability to work in a fast-paced environment.
- Ability to collaborate effectively with cross-functional teams
- Able to multi-task and detailed-oriented person.
- Problem-solving aptitude
- Strong Communication abilities
- Analytical Skills and Account Management expertise
- Customer Satisfaction and Customer Service skills
- Ability to work effectively in a team environment
- Proficient in MS Office
Educational Qualification:
- Bachelor's Degree in any related field.
Language(s)
- English, Malay, or any other language might be useful.
Only shortlisted candidate will be contacted accordingly.
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