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Account Management & Services Lead

  • Full Time, onsite
  • CGS International Securities Malaysia
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Company Description

CGS International Securities is a top-ranked financial services provider offering a wide range of services including equities trading, wealth management, investment banking, and more across 15 countries and regions. CGS International Securities Malaysia is a key player in the industry, providing integrated financial solutions.

Key Responsibilities & Accountabilities

  • Overseeing and ensuring delivery of front office management support capabilities by Account & Management Services (AMS) team.
  • Level 1 and 2 support for investigation of account related matters. Escalation point for level 3 subject matters.
  • Achieve regulatory compliance through a strong understanding of current rules and anticipation of upcoming regulations or any change in frameworks.
  • Stakeholders management ensuring strong communication, transparency and prioritization.
  • Intermediary between the business unit and other functional stakeholders within the organization.
  • Provides subject matter expertise, representation of Operations to the business, internal stakeholders and customers.
  • Provides administrative and ad-hoc support for the business unit.
  • Ability to provide in projects relevant to job role or business unit.
  • Overseeing business needs for ongoing marketing campaigns and promotions, such as tracking, monitoring, reviews and etc.
  • Any other ad-hoc support/function/role when required.

Experience, skills and Qualifications:

  • 2 - 3 years of experiences in financial industry.
  • Ability to work in a fast-paced environment.
  • Ability to collaborate effectively with cross-functional teams
  • Able to multi-task and detailed-oriented person.
  • Problem-solving aptitude
  • Strong Communication abilities
  • Analytical Skills and Account Management expertise
  • Customer Satisfaction and Customer Service skills
  • Ability to work effectively in a team environment
  • Proficient in MS Office

Educational Qualification:

  • Bachelor's Degree in any related field.

Language(s)

  • English, Malay, or any other language might be useful.

Only shortlisted candidate will be contacted accordingly.

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