Customer Service (Chat support )
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About the role
Responsibility:
Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Support other department campaigns when the need arises.
Requirements:
Must possess at least a Diploma in any relevant field with at least 1-2 years of working experience in Customer Service industry.
Required language (s) : Bahasa Malaysia, English/ Fluent speaking in Mandarin will be an added advantage.
Excellent verbal/written communication skills in both English and Malay languages.
Ability to communicate results to management and in a fast paced environment.
Fresh graduates are encouraged to apply.
Able to start work immediately