IT Support (IT Technician)

Responsibilities:

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests.
• Provide technical support across the company to ensure optimal operations.
• Set up accounts for new users and assist with password or login problems.
• Test and evaluate new technology to drive continuous improvement in IT support.
• Ensure security and privacy of networks and computer systems.
• Provide support, including procedural documentation and relevant reports.
• Keep records of repairs and fixes for future reference.
• Offer timely technical support and teach users how to utilize computers correctly.
• Conduct electrical safety checks on computer equipment to ensure compliance with industry standards.

Requirements:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Proven experience as an IT Technician or relevant position.
• Excellent diagnostic and problem-solving skills.
• In-depth understanding of computer systems (hardware/software) and networks.
• Experience with various operating systems and platforms (e.g., Windows, macOS, Linux) and office automation products (e.g., Microsoft Office).
• Knowledge of internet security and data privacy principles.
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
• Excellent communication abilities with a customer-oriented approach.