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Customer Service Specialist - Mandarin Speaker (Permanent Role)

  • Full Time, onsite
  • Trinity Workforce Solution (M) Sdn Bhd
  • Subang Jaya, Malaysia
RM 3,300 - RM 3,600 / month

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Customer Service Executive - Inbound calls (Mandarin Speaker)

Hiring for 4th November 2024 Intake

Immediate Hiring for a BPO Industry

(Basic Salary Range ) RM 3,300 + RM 300 (KPI)

Location: Subang Jaya (Accessible by LRT Putra or KTM Subang Jaya Station)

As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

  • Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
  • Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
  • Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
  • Embracing accountability for individual KPIs and working cohesively towards team goals
  • Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
  • Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
  • Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.

  • Strong proficiency in Mandarin, giving you a chance to showcase your language skills
  • Good command of English or Bahasa Malaysia to round out your communication abilities
  • Previous experience in a contact center or customer service role? That's a big plus!
  • A minimum SPM qualification, showing that you have the fundamentals in place

Job Type: Full-time

Pay: RM3,300.00 - RM3,600.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Rotational shift

Experience:

  • Customer service: 1 year (Required)

Language:

  • Mandarin (Required)
  • English (Required)

Location:

  • Subang Jaya (Required)

Work Location: In person

Expected Start Date: 11/04/2024