Coordinates and works in close collaboration with others in the IT department to align with D8-CEFC Operations, direction & coordinate.
Coordinates with related IT areas for addressing any issues, queries, or new initiatives from Operations/organization.
Ensure smooth communication between the IT department, operations, and the organization.
Manage the performance and scheduling of the IT Technical team, including working hours, on-call duties, overtime, rotations (user/site), and coordination with outsourced teams.
Draft correspondence, presentations, and other documents to facilitate departmental operations and collaboration with the team and organization.
Coordinate the collection and dissemination of project-related information.
Ensure the IT Technical team completes tasks thoroughly and efficiently.
Provide updates on project progress, including relevant changes, and ensure all documentation is maintained and completed in coordination with IT Managers and the organization.
Promptly escalate unresolved requests as necessary, follow through to resolution, and document the actions taken.
Arrange and coordinate knowledge transfer sessions among the IT Technical team as required.
Oversee the tracking, maintenance, and lifecycle management of IT assets, including hardware, software, and licenses.
Liaise with external vendors to negotiate contracts, manage relationships, and ensure timely delivery of services and products.
Ensure that IT operations comply with relevant regulations, standards, and best practices, particularly concerning data security and privacy.
Develop and deliver training programs to enhance employees' IT proficiency, providing support as needed.
Lead the investigation and resolution of IT incidents and problems, implementing solutions to prevent recurrence.
Stay updated on emerging technologies and industry trends, recommending and implementing innovative solutions that align with organizational goals.
Mentor and develop the IT Technical team, fostering a culture of continuous improvement, collaboration, and accountability.