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Customer Service Agent (CI02)

  • Full Time, onsite
  • Agensi Pekerjaan Career International FOS Sdn Bhd
  • Brickfields, Malaysia
RM 4,500 - RM 6,000 / month

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Job Details:

  • Understand customer enquiries and respond via applicable channels: calls, email and chat
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Job Requirements:

  • Able to communicate effectively with customers in a friendly and polite manner following the clients processes
  • Able to read, write, and speak fluently and spontaneously in both English and, Mandarin
  • Open for SPM (minimum 1 year in CS)
  • Open for fresh graduate (Diploma and Degree)

Job Type: Full-time

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Yearly bonus

Ability to commute/relocate:

  • KL Sentral: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Required)
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