A
Customer Service Agent (CI02)
RM 4,500 - RM 6,000 / month
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Job Details:
- Understand customer enquiries and respond via applicable channels: calls, email and chat
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Job Requirements:
- Able to communicate effectively with customers in a friendly and polite manner following the clients processes
- Able to read, write, and speak fluently and spontaneously in both English and, Mandarin
- Open for SPM (minimum 1 year in CS)
- Open for fresh graduate (Diploma and Degree)
Job Type: Full-time
Pay: RM4,500.00 - RM6,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Required)
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