Executive - Retail Fulfilment

About Us:

For over two decades, the Signature Group has established itself as the market leader in the local kitchen industry under the brand Signature Kitchen, bringing to the world the value of a brand synonymous with quality craftsmanship. As we continued to grow, our holding company, Signature International Berhad was incorporated and public listed on Bursa Malaysia in 2008.

To date, Signature holds the record of the largest kitchen retail network in Malaysia, with a substantial presence across 15 countries in both retail and project segments. We have successfully completed projects for built-in kitchens, wardrobes and ID fit-out for local projects, project portfolio has led to international opportunities in which we can offer competitive, best-in-class, high-quality products to international project developers.

Signature is now at the forefront of revolutionizing the landscape of home living solutions with its new renovated 50,000 sft Signature Flagship Store reopening in May 2022, offering total home living solutions including Design & Build services to our customers. Our flagship brand ‘Signature’ now encompasses a full range of built-in living space furniture and wardrobes, strengthening our position as one-stop home living solutions provider for homeowners and project managers seeking trusted quality from a market leader, comprehensive service and a cohesive aesthetic for living spaces.

Job Summary:

• To support end-to-end execution under Delivery & Installation section.
• Involves from installation arrangement, logistic arrangement, managing the Signature App correspondence, Service Report and Repair & Maintenance.

Job Descriptions:

Installation Arrangement

• Arrange for installer’s schedule.
• Planning and assign installation job to different installers.
• To prepare monthly installation report.
• To record (Manually) on received Jobs.
• To check and prepare to claims before submitting to Manager for verifications.
• Has the ability to know and how to handle installers’ complaint and resolve installers’ issue.

Logistic Arrangement

• To involve in logistic arrangement after sales order is secured.
• To issue shortage form and prepare shortage summary report, update daily and executed accordingly.
• To follow up closely on the shortage issues with detailer, purchaser & production planner.
• Update work progress, completion tasks of transporters for the transporter and clients.
• To plan, arrange & prepare schedule for installer, transporter, SRCF, IMR, rubbish collection on daily basis.
• Plan delivery trip upon email received from outstation branches.
• Follow up with transporter & installers for the actual time arrival at site (via Waze, Whatsapp & SMS) and update into schedule accordingly.
• To update ISO report on monthly basis.
• Produce accurate information for customers, transporters & installers.

To manage Signature App

• To key in all jobs and sub con schedule into APPS.
• Involve in information gathering & guidance for Sub-Cons on Signature App.
• Act as Contact point with IT on Signature Apps issue.
• Responsible for compiling an overall report.

To manage Service Report | Repair & Maintenance

• To arrange SR|RM schedule based on requests received.
• To review SR | RM root cause by checking with detailer before send off the team.
• To compile & Alert Retail Support on the finding of Common mistake from SC.
• To arrange for SR Van Service & Maintenance scheduling.

Job Requirements:

• Candidate must possess at least a SPM or Diploma in Business Administration, Supply Chain, Logistics Operations or equivalent.
• Minimum 1 to 3 years of relevant experience in the industry of furniture, appliances will be an added advantage.
• Posses good customer service experience are welcome to apply.
• Posses good organisational and planning skills.
• Effectively communicate and build strong relationships with customer, transporter & installers or other vendors.
• Strong in scheduling and co-ordination skills.
• Familiar with Klang Valley route.
• Excellent interpersonal & verbal communication skills.
• Able to work under pressure, tight deadline, resourcefulness and independent.
• Possess ability to connect the dot.