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HOTEL OPERATION MANAGER

Salary undisclosed

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Key Responsibilities:

  • Oversee the daily operations of the hotel, including front office, housekeeping, food and beverage, maintenance, and security departments.
  • Develop and implement operational policies, procedures, and standards to ensure consistency, efficiency, and quality service delivery.
  • Monitor financial performance and budgets to optimize revenue, minimize expenses, and achieve profitability targets.
  • Recruit, train, supervise, and evaluate department managers and staff to ensure a high-performing and motivated team.
  • Collaborate with department heads to plan and execute strategies for guest satisfaction, revenue growth, and cost control.
  • Ensure compliance with health, safety, and regulatory standards, and implement measures to mitigate risks and liabilities.
  • Conduct regular inspections of facilities and guest rooms to maintain cleanliness, functionality, and attractiveness.
  • Address guest feedback, complaints, and concerns promptly and effectively, and implement corrective actions as needed.
  • Foster positive relationships with guests, vendors, suppliers, and other stakeholders to enhance the hotel's reputation and brand image.
  • Stay informed about industry trends, market conditions, and competitor activities, and recommend strategies to maintain a competitive edge.