IT System Support
- Full Time, onsite
- AGENSI PEKERJAAN LEWIS TALENT CONSULTING SDN. BHD.
- Kuala Lumpur Networks & Systems Administration (Information & Communication Technology) Full time RM 3, Malaysia
Salary undisclosed
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Summary of Role:
The incumbent is responsible assisting the IT head or team in the facilitation, coordination, implementation, executive, control, and completion of each marketing project for the business need; while remaining aligned with strategy, commitments and goals of the organization.
Job Responsibilities:
The position requires strong attention to detail, operational task management and problem-solving ability.
- Provide 1st & 2nd level application support to the operation systems in accordance with Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
- Attend to complaint tickets, clarify, and identify the root cause of the complaint.
- Perform escalation to relevant project team leaders for unresolved issues.
- Guide users on the workaround for well-known issues.
- Perform data uploading, import, export and patching for the application as and when required.
- Perform data analysis and generate statistics for management usage.
Education & Experience:
- Applicant prefer with customer service experience.
- Applicant must possess at least Diploma or Bachelor’s Degree.
- Able to work in Penang or Petaling Jaya.
- Willing to working on shifts including weekends and public holidays (double paid on PH).
- Able to read, speak & write in English and Chinese as the role requires candidate to communicate with clients.
- Fresh Graduate is encouraged to apply.
Job Benefits:
- Young, vibrant & dynamic working culture
- Multinational
- Various fun employee engagement activities (Monthly Birthday Celebrations, Secret Angels game, Mobile Legends Online Tournament, Christmas Lucky Draw, etc)
- Yearly Annual Dinner & Team Building Activities
- Unlimited Stock of Snacks provided in pantry
- Premium Coffee Machine provided for coffee lovers
- Smart Casual Wear
- Flexible Working Hours
- Company Laptop provided even Working From Home
- Has a Blacksire Academy to customize Trainings to develop YOU
- 13 months salary per year (1 month Contractual Bonus)
- Yearly Increment & Performance Bonus despite Covid pandemic
- Fixed Traveling Allowance provided
- Optical, Dental & Gym Allowances provided
- Insurance Coverage
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