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IT System Support

  • Full Time, onsite
  • AGENSI PEKERJAAN LEWIS TALENT CONSULTING SDN. BHD.
  • Kuala Lumpur Networks & Systems Administration (Information & Communication Technology) Full time RM 3, Malaysia
Salary undisclosed

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Summary of Role:

The incumbent is responsible assisting the IT head or team in the facilitation, coordination, implementation, executive, control, and completion of each marketing project for the business need; while remaining aligned with strategy, commitments and goals of the organization.

Job Responsibilities:

The position requires strong attention to detail, operational task management and problem-solving ability.

  • Provide 1st & 2nd level application support to the operation systems in accordance with Standard Operating Procedures (SOP) and Service Level Agreement (SLA).
  • Attend to complaint tickets, clarify, and identify the root cause of the complaint.
  • Perform escalation to relevant project team leaders for unresolved issues.
  • Guide users on the workaround for well-known issues.
  • Perform data uploading, import, export and patching for the application as and when required.
  • Perform data analysis and generate statistics for management usage.

Education & Experience:

  • Applicant prefer with customer service experience.
  • Applicant must possess at least Diploma or Bachelor’s Degree.
  • Able to work in Penang or Petaling Jaya.
  • Willing to working on shifts including weekends and public holidays (double paid on PH).
  • Able to read, speak & write in English and Chinese as the role requires candidate to communicate with clients.
  • Fresh Graduate is encouraged to apply.

Job Benefits:

  • Young, vibrant & dynamic working culture
  • Multinational
  • Various fun employee engagement activities (Monthly Birthday Celebrations, Secret Angels game, Mobile Legends Online Tournament, Christmas Lucky Draw, etc)
  • Yearly Annual Dinner & Team Building Activities
  • Unlimited Stock of Snacks provided in pantry
  • Premium Coffee Machine provided for coffee lovers
  • Smart Casual Wear
  • Flexible Working Hours
  • Company Laptop provided even Working From Home
  • Has a Blacksire Academy to customize Trainings to develop YOU
  • 13 months salary per year (1 month Contractual Bonus)
  • Yearly Increment & Performance Bonus despite Covid pandemic
  • Fixed Traveling Allowance provided
  • Optical, Dental & Gym Allowances provided
  • Insurance Coverage