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Responsibilities
- Build long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company and industry ambassador, keen on educating prospects and customers on capabilities needs.
- Prepare weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
- Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, and Finance.
Requirements
- Bachelor’s Degree in Business Management and Administration or its equivalent
- Advance proficiency in both English and Bahasa Malaysia is necessary.
- Preferred minimum 2-4 years of experience in Customer Success, Sales Support, Business Development, Telesales or related field.
- Proven experience building strong customer relationships and efficiently communicating internal and external voices.
- Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
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