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GIS/ArcGIS Support - November intake

Salary undisclosed

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Position: Implementation Support Analyst

Basic Salary: RM 2800 - RM 3100

Allowance: RM 500 Shift + RM 400 Training

Working Location: Shah Alam

Tenure: 2 Years Contract (Renewable Basis)

Working Hour: Night Shift (Fixed)

Job Responsibilities

  • Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
  • Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
  • Maintain comprehensive case documentation in customer relationship management (CRM) system
  • As a subject matter expert, author and tech edit knowledge articles available to internal and external users
  • Identify issues and log defects for software improvements
  • Work in other technical areas of software support as customer and business needs require

Job Requirements

  • Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master’s preferred)
  • Open for fresh Degree holder with at least 6 months experienced during Internship related to GIS theory and communication skills
  • Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
  • Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
  • Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform
  • Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies
  • Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
  • Ability to patiently communicate technical information clearly and concisely
  • Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment