Change Analyst

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about all changes impacting Global IT Services. Our Change Management team is continuously expanding. No matter your level of Change Analyst proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #ChangeManagement #ChangeSpecialist #ITIL

Grow together
This role independently fulfills Change Management responsibilities mostly based on ITIL standardized methods in order to minimize the impact of Change implementation and consequently to improve the day-to-day operations of the organization. As Change Specialist, you will be analyzing various change request from perspective of quality, assessment of risk and possible impact of change requests, chairing regular CAB meeting and approving change requests for implementation.

On top of that, communicating with Business Stakeholders pertaining to Change related issues and requests plays major role in your scope. Last but not least, this role requires strong interpersonal skill with the ability of Team Player as well in Business Communication skills.

Ready to embark on the journey? Here’s what we are looking for:
As a Change Analyst, having experience and understanding of Service Management and particularly with Change, Release and Configuration Management is a huge plus. Very good knowledge of Operating Infrastructure, Networking and Database Software will also be an integral part of this role. You are required to be working on permanent night shift following America timezone.

You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility
• Outpatient (unlimited) and inpatient medical coverage for employees
• Personalized flexi benefit plan for you and your family
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones
• Modern offices with free parking space

Great Team
Hi, my name is Lucie Suchankova and I’m a team manager. I started my career at DHL IT Services back in 2013, when I took a role as Change Analyst in the Change Management team. In 2019, I moved to a management role, being Manager of Change Management. Together with the strong support of a multinational & diverse team, we are working on our common ambition – Change Management. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.