Staff Sales Operations Analyst

Job ID: 10002761

Location: Bayan Lepas, Penang Malaysia

Remote Work Available: Yes (Hybrid)

Job Type: Permanent (Full Time)

Key Accountabilities:

This position requires a strong fundamental and good understanding of order to cash processes with strong project management background. You will be responsible for reviewing, analyzing, providing inputs, walk through business processes and support for process efficiency. You will serve as collaborator to build strong working relationships and liaise with cross functional team, CRM technical team and developers to drive for resolution but limited to coach internal team and users.

• Work as a primary liaison between business and CRM technical teams and developers.
• Gather business requirements and work closely with OTC team to define business processes.
• Collaborate with project team but not limited to CRM technical teams and developers to define test cases, involve in ITC testing and user acceptance testing for system integration and implementation.
• Engage in change management activities or represent business as a change agent to communicate with stakeholders about upcoming changes or constant updates.
• Analyze and recognize the need for system enhancement if necessary.
• Go-Live preparation and cut-over support.
• Post production support.
• Prepare and outline processes for training materials and facilitate end-user training.

Key Attributes:

• Bachelor's Degree in Business Management, or equivalent.
• Minimum of 8-10 years’ experience with Business Operations or related roles within Semiconductor Manufacturing.
• Experience in projects and change process management.
• Good at problem solving, interactive skills and work well with cross functional teams.
• Ability to adapt to a fast-paced work environment.
• Ability to communicate fluently in English
• Familiarity with SAP (S4 / Hana), Model N, Salesforce, Power BI a plus.

To Make Our Lives Easier

At Renesas we continuously strive to drive innovation with a comprehensive portfolio of microcontrollers, analog and power devices. Our mission is to develop a safer, healthier, greener, and smarter world by providing intelligence to our four focus growth segments: Automotive, Industrial, Infrastructure, and IoT that are all vital to our daily lives, meaning our products and solutions are embedded everywhere. Learn more at renesas.com. Follow us on LinkedIn, Facebook, Twitter, YouTube, and Instagram.

We developed the Renesas Culture in 2020, a mindset or a guideline of conduct that should be shared across the Renesas Group and all our employees. The guideline acts as the reference point for all our activities, behaviour and decision-making, and consists of five elements: "Transparent, Agile, Global, Innovative, Entrepreneurial." These elements build the foundation to becoming a company that responds flexibly to changes, solves issues, and continues to create value sustainably. Each Renesas Group employee can grab the initiative by embodying this Culture and incorporating it across various decision-making processes in all activities.

We are committed to creating a diverse culture where everyone is included and feels a sense of belonging. For more information, please read our Diversity & Inclusion Statement.