Customer Care Executive - MY

About Zenyum

Zenyum is one of Asia’s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.

We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.

Join us in our mission to spread smiles across Asia!

Responsibilities

• Provide personalised customer care to both existing and new customers of our products.
• Be the main point of contact for all customer queries thorough various channels like website support, social channels , live chat , calls and emails.
• Solve customer escalations, customer enquiries and use internal systems to arrive at the best in class customer resolution times.
• You will be responsible for giving timely and accurate feedback to the internal teams to improve our products and overall customer satisfaction.
• Cross-sell and upsell Zenyum's dental products and services to the existing pool of customers.

Requirements

• Minimally 2 years of relevant customer service experience.
• Customer service oriented nature who enjoys daily interaction with other individuals.
• Strong and effective communicator, with fluency in written and spoken English . It will be advantageous for this application to be fluent in written and spoken Mandarin to liaise with Mandarin speaking customers.
• Advantageous to possess sales experience, however, not required.
• Good understanding of customer needs and an ability to propose solutions to address these needs.
• Excellent time management & interpersonal skills