Customer Service Executive (Immediate Start! (即刻上班)

Job Responsibilities:

• Provide full spectrum of customer service support to merchants and key accounts across the region, including but not limited to Hong Kong & Singapore
• Resolve any enquiries/complaints effectively via calls/emails/instant messages etc, in a timely and efficient manner, to ensure that a best-in-class customer service experience is delivered
• To collect and record all relevant information accurately
• To report details of all enquiries/complaints within the time frame to the relevant department or person-in-charge when required
• To ensure merchants are kept informed of the progress of their enquiries/complaints
• To prepare reports for tracking and records purpose
• To achieve individual performance expectations and development
• To perform any ad-hoc tasks assigned

Job Requirements:

• Minimum 1 year experience in Customer Service preferred
• Candidates who are fluent in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-speaking clients.
• Experience in fintech or banking industries would be an advantage

Others:

• Basic salary of MYR3000-4000 + Attractive monthly KPI incentives up to MYR1000!
• Rotational shift work (5 working days per week)
• Training will be provided
• Annual leave + Birthday leave + Medical leave provided
• Group Medical Insurance entitlement upon confirmation

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工作職責:

• 為區域商戶提供全面的客戶服務支持，包括香港和新加坡市場
• 通過電話和即時消息及時有效地解決商戶諮詢，確保一流的客戶服務體驗
• 準確記錄所有查詢
• 遵循公司SOP服務商戶需求
• 實現個人績效期望和發展

工作要求:

• 至少1年客戶服務經驗者優先
• 所需語言：廣東話、英語、普通話 - 能說、讀和打字 - 因為職位要求候選人服務於香港和新加坡市場
• 能熟練使用電腦軟件，如接線系統、CRM 系統、google sheet
• 能即刻上班者優先
• 有管理經驗者優先

員工福利：

• 底薪 MYR3000-4000 起 (視乎經驗) + 每月KPI獎勵高達 MYR1000!
• 5個工作日制, 輪班
• 提供在職培訓
• 提供年假+生日假+病假
• 確認後可購買團體醫療保險
• 定期團體活動
• 晉升機會、到訪香港或新加坡參與公司聚會之機會