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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Bilingual Customer Service Officer

RM 5,500 - RM 6,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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About the Role

The primary responsibility of the Bilingual Customer Service Officer is to deliver efficient and accurate transactional services to clients. This includes providing timely and precise information while maintaining high standards of customer service and ensuring a positive customer experience. The officer will handle customer inquiries and support requests through various communication channels, such as emails, live chats, and phone calls.

Key Accountabilities

  • Handle emails, live chats, and inbound and outbound calls.
  • Proactively and positively address all customer inquiries.
  • Cultivate positive relationships with customers, prioritising their satisfaction.
  • Resolve and document customer complaints while escalating unresolved issues when necessary.
  • Ensure timely responses to tickets within the Service Level Agreement (SLA).
  • Participate actively in business improvement programs to enhance processes and functions.
  • Adhere to privacy requirements and legislative obligations to maintain data confidentiality.
  • Report relevant trends and insights related to client queries, complaints, and opportunities to internal stakeholders.
  • Meet and exceed daily, weekly, and monthly Key Performance Indicators (KPIs).
  • Fulfill any additional duties or projects assigned by the department/team.

Position Requirements

You’ll be expected to:

  • Be an ambassador for Blueberry. in the market; promote our interests and reputation.
  • Follow our policies, procedures, and code of Ethics and Conduct.
  • Protect our confidential information and intellectual property.
  • Play an active role in your safety and the safety of others aroundyou.
  • Inspire confidence and urgency within the department and acrossthe team for the delivery of timely, high-quality service to internaland external customers.
  • Foster a culture of continuous improvement.
  • Continuously drive agility and flexibility in responding to market and industry changes.

Qualifications & Certificates:

  • Tertiary Qualification in Finance, Business, or related field, or related discipline (preferred)

Skills & Experience:

  • Minimum one year experience in a customer service role, responding to, and resolving customer enquiries through live chat and email.
  • Good understanding of regulatory trade and transaction reporting and the operational support requirements.
  • A passion for providing excellent customer service
  • Good written, verbal, and interpersonal communications skills (in English)
  • Strong relationship-building skills, both internally and externally.
  • Good quantitative analytical and problem-solving skills, coupled with high attention to detail with the ability to maintain quality even in busy times.
  • Strong time management skills with the ability to prioritise tasks under pressure.
  • Ability to use good judgment, act, and make decisions with integrity
  • Experience with CRM software, such as Salesforce and Hubspot.
  • Desire and passion for continuous learning, improvement, and innovation.
  • Ability to effectively collaborate and work as part of a team.

Job Type: Full-time

Pay: RM5,500.00 - RM6,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
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