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Customer Service Specialist - PJ Area (Smartphone)

RM 3,000 - RM 4,000 / Per Mon

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Availability Status

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  • Greet and assist walk-in customers with after-sales service inquiries.
  • Provide customers with updates on service progress and estimated completion times.
  • Assist customers in initiating product repairs, warranty claims, product replacement and returns.
  • Address customer complaints regarding after-sales service and find prompt, effective
  • solutions.
  • Oversee the receipt and dispatch of products for repair, ensuring efficient handoffs to logistics.
  • Maintain a clean and organized front desk and service area, ensuring smooth store operations.
  • Record customer feedback and service issues for future improvements.

Requirements

  • At least SPM certification
  • 1 year working experience in related field (retail sales experience is an added advantage)
  • Fresh graduates are welcome to apply
  • Experience in other related industries are welcome
  • Excellence verbal communication skills
  • Able communicate in English, Mandarin and BM
  • Friendly and engaging personality

Working Location: IPC Mall (PJ)

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Work Location: In person