Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Services Manager

Salary undisclosed

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Position Overview:

The Customer Services Team Leader is responsible for leading a team of customer service representatives to deliver exceptional service and support to clients. This role involves managing team performance, fostering a positive work environment, and ensuring customer satisfaction through effective relationship management and process improvement.

Key Responsibilities:

Team Leadership:

  • Inspire and empower a team of customer service representatives, guiding them towards success.
  • Set clear performance goals, provide regular feedback, and conduct performance evaluations to drive continuous improvement.
  • Cultivate a positive and collaborative team environment that fosters growth and teamwork.

Customer Relationship Management:

  • Build and nurture strong relationships with clients, ensuring their needs and concerns are addressed promptly and effectively.
  • Resolve escalated customer issues and consistently deliver exceptional customer satisfaction.
  • Analyze customer feedback to identify areas for improvement and implement strategies to enhance service quality.

Process Improvement:

  • Identify opportunities to streamline and enhance customer service processes, maximizing efficiency.
  • Develop and implement efficient procedures for handling inquiries, complaints, and requests.
  • Monitor key performance indicators (KPIs) and devise strategies to surpass targets.

Training and Development:

  • Provide continuous training and coaching to customer service team members, enabling their growth and success.
  • Ensure team members possess comprehensive product knowledge and are well-versed in company policies.
  • Promote a culture of continuous learning and personal development.

Data Analysis and Reporting:

  • Analyze customer service data to identify trends, improvement opportunities, and actionable insights.
  • Prepare regular reports on team performance, customer feedback, and relevant metrics.

Collaboration:

  • Work closely with other departments, such as Sales and Product Development, to effectively communicate customer needs and feedback.
  • Collaborate on cross-functional projects to elevate the overall customer experience.

Requirements
  • Proven experience in a customer service leadership role.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Ability to analyze data and generate insights.
  • Proficiency in customer service software and tools.
  • Commitment to continuous improvement and team development.
  • Preferably candidates with Fin-Tech experience.


Benefits
  • Hybrid working arrangement
  • Opportunities for enriching career growth, including exposure to regional contexts.
  • Complimentary snacks and beverages available in the office pantry
  • Healthcare coverage (medical, dental, optical), gym benefits
  • Flexibility in smart casual dress code
  • Young, vibrant and open work culture
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