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Customer Care Sr Manager [ERP]

Salary undisclosed

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Customer care position

Your new company

IT company focusses on Total Spend Management solutions


Your new role

  • Team Leadership: Supervise and guide a team, ensuring smooth day-to-day operations and effective handling of customer complaints and feedback programs.
  • Issue Resolution: Identify the root causes of customer issues related to ERP systems and propose long-term solutions to enhance service quality.
  • Communication: Maintain strong and clear communication channels with customers and internal teams to ensure alignment and satisfaction.
  • Policy Development: Develop and implement customer care policies and standards, monitor customer feedback, and recommend improvements to services.
  • Staff Management: Oversee the recruitment, training, and scheduling of team members to ensure optimal performance and efficiency.
  • Complaint Management: Ensure all customer complaints are resolved promptly without escalation and maintain accurate records of all customer interactions.


What you'll need to succeed

  • 4 years of management experience in customer relations in IT software applications [namely ERP].
  • Good command in both English and Bahasa Malaysia (written and spoken).


What you'll get in return

  • Attractive salary package
  • Career growth opportunities in the tech field
  • Friendly and collaborative work environment


What you need to do now

If you're interested in this role, click 'apply now' or email [email protected] to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.