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Job Description (JD)
• Ensure timely successful execution of scheduled tasks as to meet the SLA.
• Execution, scheduling, and monitoring of batch processing during shift hours
• Identification and escalation of operations problems
• Participation in DR exercise
• Assist in enhancements & modifications (if required) to the batch processing to comply to DR requirements.
• Review subordinates’ tasks and verification of tasks completed during shift hours.
• Accurate handover process to ensure smooth operations to subsequent shifts.
• Provide timely reporting for management attention.
• Prepare daily/monthly activities report, incident report and ensure statistical reports are provided on time.
• Management reports (reports that this position is required to submit)
• Comply with internal, regulatory & statutory requirements.
• Adhere to established process, procedures, and guidelines.
• Daily operations status
• Incident reports
Key Skills / Knowledge and Behaviors (if applicable)
• Minimum 5 years in computer operation & familiarity with banking operations & applications
• Minimum 3 years in scheduling modules
• Good Team player and work closely with the team.
• Good command of English and Bahasa Malaysia
