L3 Seller Team - Listing & Content, MY Marketplace
Salary undisclosed
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Job Description
- Communicate and liaise with the internal customer service team and/or other support team via email, chat, request form.
- Collaborate with stakeholders from content team to provide the best fit solution regarding the user inquiries.
- Resolve any questions or concerns raised by the user (buyer/seller) through email, chat, request form.
- Obtain and/or respond mannerly on user complaints. Manage the relationship and user sentiment when handling their complaints cases.
- Follow up to ensure appropriate actions were taken on user request.
- Monitor any issue relate to the user and observe trends of the inquiries request.
- Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation.
- Elevate and escalate red flags to management from a duty-of-care perspective
- Other ad-hoc initiatives as assigned by management.
- 1-2 year working experience in customer support especially handling email inquiries is preferred.
- Fluent in reading, speaking and writing English and Bahasa Malaysia (in additional Chinese would be a plus)
- Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
- Aggressive, persistent, energetic, willing to take challenges.
- Excellent presentation skills and communication skills.
- A creative mindset and understanding of user needs.
- Strong logical thinking and problem-solving skills at all times
- Strong negotiation and relationship building skills.
- Good team player and responsible person.
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |
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