Sales Analyst
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Company Description
We are Aptiv – a new technology company with a proven history of enabling mobility. Operating as Delphi, we pioneered advances in the industry. Now, as Aptiv, we’re more dedicated than ever to bringing the next generation of autonomous vehicles, smart cities and connectivity to life.
Want to do more than just imagine the ways our world will move tomorrow? Here’s your opportunity. Join the technology company that’s transforming the future of mobility today.
Aptiv is an advanced technology company with a proven history of enabling mobility. We’re dedicated to bringing
the next generation of autonomous vehicles, smart cities and connectivity to life. Aptiv.com
In Malaysia, we are operate under EDS (Electrical Distribution Systems) Division where we supply Wiring Harness to worldwide OEM. Our location is in Putrajaya, Malaysia.
Role Description
This is a full-time on-site role for a Customer Management (Sales) Analyst at APTIV MALAYSIA SDN BHD in Putrajaya Federal Territory, Malaysia. The Sales Analyst will be responsible :
1. Conduct General Sales Administration.
- Manage/respond to customers’ inquiries and correspondences.
- Obtain RFQ and provide quotation.
- Maintain up-to-date price list.
- Prepare monthly sales update for management review.
- Coordinate sample request.
- Coordinate claims.
2. Manage and Process Purchase Order
- Administer PO Received.
- Check the price in PO is correct upon communicating to plant.
- Monitor PO status report (coordinate with delivery section).
- Coordinate price and quantity discrepancies.
- Coordinate Credit warning, and credit limit application by customers.
- Communicate with OEM on variants confirmation.
- Prepare related SAP Sales documents to support delivery
3. Coordinate Billing Process
- Monitor sales invoices, debit/credit notes to customers with Finance.
- Payment follow up with statement provides by Finance (AR monitoring).
- Timely and accurate reporting to Finance.
- Follow up on monthly ERS / payment report from OEM.
- Coordinate/respond to credit warning issues.
4. Handling Customers feedback and monitor corrective actions taken.
- Receive and feedback customers feedbacks/claims.
- Identify problems and trouble shoot with support from other supporting area.
- Monitor claims status.
- Conduct yearly Voice of Customer Survey.
5. Business Development
- Identify & explore growth in existing business.
- Establish contact and develop growth in new business area.
- Attending meeting with customers.
- Visiting customers.
- Liaison with customers and plant to ensure customer orders are met.
- Know the people and customers organization.
- Offer technical support to customers where applicable/required.
- Understand customers requirement.
- Understand competitors capability and behavior
6. Administrative Support
- Travel and Accommodation Arrangements.
- Meeting and Event Support.
Qualifications
- Bachelor Degree in Engineering or Business discipline or a related area with reputable university.
- At least 1-2 year experiences in automotive industry or related.
- Excellent interpersonal skills related to customer interaction and internal cross-functional teamwork.
- Easy to adapt and work with a team.
- Actively incorporate the internal support functions in the success of our business.
- A desire for continuous self-improvement.
- Good English communication skill.
- Willing to frequent traveling.
- Experience and well proven in handling/communicating with supplier and customer.
- Able using Microsoft Apps (Word, Excel, Power Point) to Prepare presentations, quotations and provide requested product and/or service information to customers and prospects.
- Can work multitasking & oriented in task.
- Self-starter, high initiative, and very motivated.
- Creative and always find other ways that work.
- Customer satisfaction assessment and analysis, handling customer satisfaction
- Maintain good relationship with customer.
