Customer Service Advisor
Salary undisclosed
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Responsibilities:
- Answer phone calls, e-mails, live chats, and messages on social media from customers
- Answer customer inquiries and resolve customer issues in an efficient and timely manner
- Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability
- Responding to customer complaints and implementing customer retention strategies to reduce churn, retain existing business, and increase loyalty
- Use Retention and Saves skills to retain and win back Business Services customers who are downgrading or disconnecting services.
Key Qualifications/Desired Skills:
- Minimum Diploma/ Degree ( Fresh graduates welcome to apply)
- Ability to quickly identify customers’ problems and needs.
- Ability to set priorities and manage daily responsibilities effectively.
- Good computer skills and good knowledge of MS Office.
- A client-oriented approach, patience, and strong communication skills.
- Team players with the ability to also work independently.
- Able to read, write, and speak fluently and spontaneously in both English and Mandarin/ Cantonese language.
- We seek candidates proficient in Mandarin or Cantonese to communicate effectively with Mandarin/Cantonese-speaking customers.
- Willing to work Rotational Shift hours ( 5 days work 2 days off in a week)
- Work Location : NU Tower 2, KL Sentral, Kuala Lumpur, Malaysia
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