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Customer Service Advisor

  • Full Time, onsite
  • Career International 科锐国际
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed

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Responsibilities:

  • Answer phone calls, e-mails, live chats, and messages on social media from customers
  • Answer customer inquiries and resolve customer issues in an efficient and timely manner
  • Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability
  • Responding to customer complaints and implementing customer retention strategies to reduce churn, retain existing business, and increase loyalty
  • Use Retention and Saves skills to retain and win back Business Services customers who are downgrading or disconnecting services.

Key Qualifications/Desired Skills:

  • Minimum Diploma/ Degree ( Fresh graduates welcome to apply)
  • Ability to quickly identify customers’ problems and needs.
  • Ability to set priorities and manage daily responsibilities effectively.
  • Good computer skills and good knowledge of MS Office.
  • A client-oriented approach, patience, and strong communication skills.
  • Team players with the ability to also work independently.
  • Able to read, write, and speak fluently and spontaneously in both English and Mandarin/ Cantonese language.
  • We seek candidates proficient in Mandarin or Cantonese to communicate effectively with Mandarin/Cantonese-speaking customers.
  • Willing to work Rotational Shift hours ( 5 days work 2 days off in a week)
  • Work Location : NU Tower 2, KL Sentral, Kuala Lumpur, Malaysia