Executive Client Management

To be responsible for the overall smooth liaison of the assigned client portfolio/s thus ensuring excellent services is given, satisfaction is achieved and contributing to the organization’s profitability and build client loyalty.

• To manage all assigned client portfolio/s to effectively achieve the organization’s targeted financial and management objectives as determined by the management.
• To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
• To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations.
• To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
• To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship an
• To consistently strive and maintain a position as client’s preferred business partner through detailed understanding of client’s product portfolios, business strategies, target and their competitions, to understand industry’s trends, governmental and regulatory changes and updates are consistently studied and updated to enrich the business partnershi
• Alternative Income Streams Generation (Value Added Services)

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate basic customer management skills
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing, and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, PowerPoint, Vlookup, and PivotTable)
• Demonstrate fluency in the local language and ideally in English, both written and spoken

• Minimum Diploma/Degree in Business Administration/Marketing or related field.
• Minimum 2-3 years relevant work experience, preferably in Healthcare industry.

Why It’s Great to Work at DKSH