Remittance Investigation Analyst

Salary undisclosed

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To liaise and investigates into Bankers’/Customer’s/Business Units’ Remittance requests, inquiries and feedback and providing timely responses within the agreed Service Level Agreements.
Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
To conduct team huddle sessions (on rotation basis if required) sharing on operational process lapses/gaps, the related root causes, and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
To participate in regular process reviews to manage risk & control and ensure team’s strict compliance to laid down controls and procedures.

Work Experience Requirements

Preferably at least 1 to 2 years of knowledge and experience in Remittance Operations or investigations.
A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
A passionate person with customer-oriented mind-set and firmly believe in maintaining quality discipline.
Effective communication skills, both written and verbal, to collaborate with internal teams and external partners.
Ability to multi-task, work independently and collaboratively in a fast-paced, deadline-driven environment
Possess strong attention to detail, research, analytical, reasoning and investigation skills. (Detailed-oriented, Independent, and analytical team player, proactive and able to adapt quickly)
Proficient in Microsoft Windows applications – Word, Excel & Power-point

Education Requirements