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Customer Service ( shipping industry) -RM2300-RM3000 | Bukit Jelutong

RM 2,300 - RM 3,000 / month

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Title :Customer Service

Working Days : 5.5 days ( alt sat)

Location: Bukit Jelutong

Working Days : Mon-Friday , 9am-6pm ( Sat alt week-9to 6pm)
Nature of Industry : Established forwarding company

Job Responsibilities:

-Ensure that team addresses customer inquiries and concerns promptly and professionally via phone, email and live chat.

-To coordinate with Overseas agent on the shipment consolidation by Air & Ocean.

-To coordinate with Operations department to ensure clients shipments arrive and are delivered on time.

-Responsible and resolve for customers’ queries follow-up and processing.

-Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions.

Job Requirements:

-Able to read, write and understand Mandarin (Mandarin speaker - as they would need to communicate with our client from China)

-Technical proficiency with MS applications (Outlook, Excel, Words)

-At least 1 year of customer service experience. Fresh graduate are encourage to apply.

-Excellent presentation skills and communication skills.

-Good team player and responsible person.

Job Type: Full-time

Pay: RM2,300.00 - RM3,000.00 per month

Schedule:

  • Monday to Friday