Customer Service ( shipping industry) -RM2300-RM3000 | Bukit Jelutong
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Title :Customer Service
Working Days : 5.5 days ( alt sat)
Location: Bukit Jelutong
Working Days : Mon-Friday , 9am-6pm ( Sat alt week-9to 6pm)
Nature of Industry : Established forwarding company
Job Responsibilities:
-Ensure that team addresses customer inquiries and concerns promptly and professionally via phone, email and live chat.
-To coordinate with Overseas agent on the shipment consolidation by Air & Ocean.
-To coordinate with Operations department to ensure clients shipments arrive and are delivered on time.
-Responsible and resolve for customers’ queries follow-up and processing.
-Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions.
Job Requirements:
-Able to read, write and understand Mandarin (Mandarin speaker - as they would need to communicate with our client from China)
-Technical proficiency with MS applications (Outlook, Excel, Words)
-At least 1 year of customer service experience. Fresh graduate are encourage to apply.
-Excellent presentation skills and communication skills.
-Good team player and responsible person.
Job Type: Full-time
Pay: RM2,300.00 - RM3,000.00 per month
Schedule:
- Monday to Friday