Customer Support (Mandarin Specialist)
RM 3,000 - RM 3,800 / month
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JOB SUMMARY: Handle ACCA Student from Taiwan/ Hongkong
Job Duties:
- Handle call and emails regarding inquiries from clients, candidates, and stakeholders regarding ACCA certification, exam processes, and project details. Provide accurate and timely information and support.
- Provide information and guidance to clients on ACCA exam preparation, certification requirements, and other related services.
- Application processing; basic products only (renewals)
- Ensure the highest quality of service is provided at all times, with strict adherence to agreed service levels.
- Be an ambassador for ACCA treating all internal and external customers with respect and in a professional manner at all times.
- Contribute to the continuous improvement of current customer processes and procedures.
Job Types: Full-time, Fresh graduate
Pay: RM3,000.00 - RM3,800.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- Mandarin (Preferred)
Expected Start Date: 12/23/2024
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