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Customer Service Representative (Mandarin Speaker)

RM 3,000 - RM 4,500 / month

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Key Responsibilities:

  • Provide outstanding customer service to Mandarin-speaking clients via phone, email, and chat.
  • Address customer inquiries, resolve issues, and provide product information effectively.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Collaborate with other departments to ensure customer satisfaction.
  • Assist in translating documents or communications as needed.

Qualifications:

  • Fluent in Mandarin (spoken and written); proficiency in English is a plus.
  • Previous experience in customer service or a related field preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle difficult situations and resolve conflicts professionally.
  • Proficient in using customer service software and Microsoft Office Suite.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Yearly bonus

Language:

  • Mandarin (Preferred)