Fraud Operation Specialist

Salary undisclosed

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Responsibilities

Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
To monitor real time queues and identify high risk transactions within the customers portfolio.
Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Determine existing fraud trends by analyzing accounts and transaction patterns.
Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
Involve in any ad-hoc project to improve the work process and fraud detection.
Work across with other departments to resolve any issues involving fraud risk.

The must haves:

Bachelor’s degree in a related field, at least 2 years’ experience in Fraud Risk Management and Controls for financial institutions/payments/cards/banks/e-wallets.
Strong analytical mindset and able to adapt within a fast-paced environment.
Excellent communication skills, both written and verbal.
Attention to details and high degree of accuracy.
Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
Ability to work in a high-volume and in a fast-paced environment is required.
Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
Excellent team player.

Job Type: Full-time

Benefits: