Customer Service (Mandarin Speaker)
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1. Respond to incoming customer telephone calls and emails from customers with enquiries related to their online account, application or our global website
2. Respond to incoming customer telephone calls and emails from customers with queries related to our exams, venues or results
3. Application processing; basic products only (renewals)
4. Ensure the highest quality of service is provided at all times, with strict adherence to agreed service levels.
5. Be an ambassador for ACCA treating all internal and external customers with respect and in a professional manner at all times.
6. Contribute to the continuous improvement of current customer processes and procedures.
Job Type: Contract
Contract length: 12 months
Pay: RM3,500.00 - RM3,800.00 per month
Benefits:
- Additional leave
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
Education:
- STM/STPM (Preferred)
Language:
- Mandarin (Required)
- English (Required)
Application Deadline: 12/12/2024
Expected Start Date: 12/12/2024