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Role Purpose:
Application System
Qualifications :
- Strategize and plan Solution Roadmaps to optimize the adoption of technology to best deliver organization’s objectives.
- Constantly review the Operation SOPs for areas of improvement and to keep abreast with current business requirement.
- Promote adoption and adherence of SOP for standardization and process optimization.
- Lead the Operation Team and chart the growth path for every team member.
- The project manager is to oversee and coordinate all aspects of a project from initiation, planning, execution, control and close the projects. He/She is responsible and ensures all projects are delivered on time, within the budget and within the defined scope of projects.
Application System
- Responsible and oversee the implementation of all Operational projects until Go Live
- Ensure all projects are properly documented in accordance to the organisation’s project management methodology and templates.
- Ensure regular review with team on all Operational projects and provide progress updates to the management.
- Responsible to oversee the Operation progress with constant monitoring and review and provide regular operational updates to the management
- Constant review of the operation processes and to develop improvement plans to facilitate users to be more efficient and effective.
- Review new business trend and the usage of technology to best fulfill this requirement.
- Promote and showcase new technology and initiate adoption ideas that can improve the operational processes.
- Review and identify the needs for training to improve and ensure users’ competency in the standard operating procedure when carrying out their duty.
- Provide leadership and guidance to the team to ensure alignment with management expectation.
- Set and constant review the team’s KPI and achievement.
- Identify and plan for the team’s learning/training requirements to prepare for future goals.
- Perform relevant task as assigned by Management from time to time.
Qualifications :
- A Degree in Computer related studies.
- Experience in FMCG Operation is an added advantage
- Any operational related certification is an added advantage.
- Strong communication, problem-solving and decision-making skills.
- Strong analytical skill to identify issues and bottlenecks and resolve the operation related problem in the quickest time.
- Able to understand operation and propose improvement opportunities to further improve the organization.
- Strong management skills to manage the solution, operation and device accessibility matrix to best fit the organisations responsibility matrix.
- Good leadership skill.
- Good negotiation skills to derive the best solution package that benefited the organization.
- Hands-on person and willing to get hands dirty into resolving situation.
- MS Office – Excel, Words, Power Point, MS SQL, ERP
- At least 5-10 years working in Operation environment.
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