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Customer Service Executive

RM 2,600 - RM 3,000 / month

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Customer Service Executive at Gogoprint: Elevate Your Career in Online Printing!

Join Gogoprint, the forefront runner of the online printing industry across Asia Pacific, and embrace a role that blends passion with purpose. As a Junior Customer Service Executive, you’ll be pivotal in delivering unparalleled service to our customers in Malaysia and Singapore, ensuring a seamless and positive experience with every interaction.

Your Role:

  • Efficiently handle customer queries across various channels with promptness and professionalism.
  • Deeply understand and address customer needs, delivering solutions that delight and exceed expectations.
  • Facilitate potential sales by seamlessly transferring leads to our sales team.
  • Collaborate across departments to solve customer complaints and escalate issues when necessary.
  • Maintain thorough records of customer interactions, aiding clear communication and problem resolution.
  • Use customer feedback to work with your team leader on continuous service improvement.