Customer Service Executive
RM 2,600 - RM 3,000 / month
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Customer Service Executive at Gogoprint: Elevate Your Career in Online Printing!
Join Gogoprint, the forefront runner of the online printing industry across Asia Pacific, and embrace a role that blends passion with purpose. As a Junior Customer Service Executive, you’ll be pivotal in delivering unparalleled service to our customers in Malaysia and Singapore, ensuring a seamless and positive experience with every interaction.
Your Role:
- Efficiently handle customer queries across various channels with promptness and professionalism.
- Deeply understand and address customer needs, delivering solutions that delight and exceed expectations.
- Facilitate potential sales by seamlessly transferring leads to our sales team.
- Collaborate across departments to solve customer complaints and escalate issues when necessary.
- Maintain thorough records of customer interactions, aiding clear communication and problem resolution.
- Use customer feedback to work with your team leader on continuous service improvement.
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