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JAPANESE SPEAKING TECHNICAL SUPPORT (REF: DL)

Salary undisclosed

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About the company

Global IT services company that provides a broad range of services, including IT consulting, cloud services, cybersecurity, data analytics, enterprise technology, and digital transformation solutions.

Job description

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Articulate clearly in writing and verbally.
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Requirements

  • Diploma or bachelor’s degree in any relevant fields.
  • 2 years’ experience in relevant technologies and customer environments.
  • Able to converse fluently in English and Japanese (JLPT – N2 and above).
  • Fresh graduate is encouraged to apply. Candidate looking for transition into IT field is welcomed.
  • Relevant industry qualification where applicable.

Additional Information

  • Working mode: Hybrid
  • Working hour: 9 hours (1 hour meal break) per day, based on shift
  • Interview mode: Online, 2 rounds
  • Language allowances, Shift allowances, Annual bonus

If you're interested in this position, click 'APPLY NOW'.

Thank you for your application. For those are shortlisted will be contacted. Stay tuned!