JAPANESE SPEAKING TECHNICAL SUPPORT (REF: DL)
Salary undisclosed
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About the company
Global IT services company that provides a broad range of services, including IT consulting, cloud services, cybersecurity, data analytics, enterprise technology, and digital transformation solutions.
Job description
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Requirements
- Diploma or bachelor’s degree in any relevant fields.
- 2 years’ experience in relevant technologies and customer environments.
- Able to converse fluently in English and Japanese (JLPT – N2 and above).
- Fresh graduate is encouraged to apply. Candidate looking for transition into IT field is welcomed.
- Relevant industry qualification where applicable.
Additional Information
- Working mode: Hybrid
- Working hour: 9 hours (1 hour meal break) per day, based on shift
- Interview mode: Online, 2 rounds
- Language allowances, Shift allowances, Annual bonus
If you're interested in this position, click 'APPLY NOW'.
Thank you for your application. For those are shortlisted will be contacted. Stay tuned!
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