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Jobs or company...

Assistant Manager – Customer Support

Salary undisclosed

Apply on

JobStreet
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Simplified

The position is an administrative position at the Branch Campus University in Sarawak. The position will be responsible for carrying duties involving various functions of Information Technology (IT) designated by the Manager, Information Technology.

The Assistant Manager, Customer Support plays a crucial role in ensuring the smooth operation of IT servicedesk services across the University. The position involves managing a team of IT support staff, handling escalated technical issues, and collaborating with other departments to meet the technology needs of faculty, staff and students. The position will work closely with the IT Manager to develop and implement support strategies, improve service delivery, and enhance customer satisfaction.

This involves:

  • Supervising and mentoring a team of IT support officers, executives and technicians;
  • Serving as the primary point of contact for escalated IT support issues, ensuring timely and effective resolution;
  • Developing the IT ServiceDesk support policies and procedures, ensuring that they are customer-centric oriented with a high quality of deliveries;
  • Liaising with academic departments, administrative offices, and other stakeholders to understand their IT needs and provide tailored support; and
  • Assisting in planning and managing IT projects related to customer support and service delivery.

More details and requirements can be found on our website: www.swinburne.edu.my/hr

HOW TO APPLY:

The “Application Process” section in our website indicates the steps you need to follow. Please download the respective Position Description document from our website for your reference. Your application must include a separate document addressing each applicable element of the Key Selection Criteria as specified in the Position Description.

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