Front Desk Junior Officer

Salary undisclosed

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Job Description:-

Complete Pre-Arrival procedure via Central Reservation System (CRS) before guests’ arrival
Welcome guests with warmth and sincere greetings for check ins and fond farewells for check outs from hotel rooms and Onsen by addressing guests’ surnames
Follow Onsen SOP thoroughly from serving guests with tea sets, towels & yukata, switching on/off Sauna, assisting to maintain the cleanliness of the entire Onsen facilities
Monitor and maintain Onsen system with basic electrical engineering knowledge which you will be trained
Promote Onsen Packages to guests (Open Onsen and Premium Onsen)
Maintain positive, polite, calm, composed and courteous attitude at all times during working hours
Communicate and coordinate work with front desk team, housekeeping team, Onsen operation team, maintenance team, shuttle service and bell service for daily operation
Respond to guests’ requests and fulfil guests’ needs with their best interest in mind
Courageous to manage unforeseen and potential conflicts at work
Willing to resolve issues of Onsen facilities proactively
Apply electrical engineering skills to building maintenance work as and when required
Liaison between hotel and third party supplier-contractors ensuring smooth operation
Manage guests’ bookings, reservations and post-stay promotions
Willing to work in night shifts
Liaison between hotel and third party supplier-contractors ensuring smooth operation
Self-motivated to learn new skills in the area of front desk and Onsen facilities